LIVE CHAT MANAGEMENT

Engaging with prospects or customers via your website in a real-time environment on your behalf.  Delivering on your brand promise, Call-It Automotive uses a soft sale approach to develop a rapport with the customer to develop a sales lead.   No hard sell involved but a key part of your customer journey!  Enables you to continue driving sales outside of core dealership opening hours.
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FINANCE RENEWALS

Contacting your customers at the right time as they near the end of their existing finance agreement significantly increases your future sales opportunities and retaining the customer.  Timing is key.
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LOST SALES RECOVERY

Sometimes sales leads just do not convert to business; they become lost sales business opportunities.  Understanding why this has occurred is key to preventing the issue recurring, especially if product or internal process failures are the cause.
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EQUITY / PARITY PROSPECTING

We work with a range of partners. Whose specialist software will unlock new opportunities in your database for sales leads by comparing your current marketing offer with existing customer agreements, evaluating residual values of part-exchange vehicles, customer deposits and monthly finance payments to identify the most beneficial time to contact existing customers to discuss renewals.
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SERVICE & MOT BOOKING

Proactive customer contact in advance of MOT/service requirements, providing a useful timely reminder to the customer that an event is due and enabling the customer to book an appointment for the work.
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SERVICE PLAN SALES

At Call-It Automotive we recognise that retaining customers is far more cost-effective than acquiring new customers and that means keeping customers happy!
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HEALTH CHECK FOLLOW-UP

Our event-based solution focusses specifically on your ‘amber’ customers who are nearing a sales or after-sales event.  We provide additional resource to help you contact these customers who may have forgotten about their servicing needs, or, worse, intend to take their business elsewhere.
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INTEGRATED LEAD MANAGEMENT

We qualify all sales leads before booking test drives with customers on your behalf.  All Call-It Automotive customer contact operatives are fully trained to handle customer queries.  Full model training is provided before a campaign begins so that customers receive key information about their chosen car, maximising conversion rates and sales opportunities.
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TRADE SALES

Enabling you to maximise opportunities with trade customers in a very competitive market.  We contact your trade customers directly, promote your special offers and make appointments on your behalf.  We also capture details about competitor activity plus information about why your customers go elsewhere.  You can use this insight to improve your future offering.
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CUSTOMER CONTACT CYCLE MANAGEMENT

Customer satisfaction is key to future repeat business.  This solution helps you keep in touch with your customers throughout the entire customer lifecycle - from the moment they buy a car to the point of changing it.  Not only increases customer satisfaction but increases loyalty and retention too.
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WARRANTY RECALLS SUPPORT

A flexible solution that enables Call-It Automotive to manage a warranty recall process on your behalf or simply support you in contacting the customers you cannot reach.  We can even make recall bookings for you, ensuring an even spread of workshop activity throughout the recall period.
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CUSTOMER SATISFACTION SURVEY

A flexible and event-driven survey that enables you to capture key customer feedback, providing you with the opportunity to enhance your products or internal processes, address customer dissatisfaction, increase customer retention, reduce costs and increase sales.
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